We Knew FiOS Was Fast, But Why Is It Always Setting People's Homes On Fire?
from the maybe-slow-down-on-the-installs? depthttp://techdirt.com/articles/20071106/180332.shtml
We've had a few stories now about Verizon FiOS (its fiber optic broadband offering) installs that resulted in fires
and damaged properties. While Verizon's PR folks have focused an awful
lot of effort on convincing reporters that where there's smoke
there isn't necessarily fire, perhaps the company should put a few more
resources towards both preventing fires and fixing things up for those
whose property was destroyed by install-related fires. Broadband Reports points us to yet another FiOS-related fire (which the reporter at Network World is now calling FiOS: Fire is Our Speciality),
where Verizon promised to help the family impacted by paying for their
living expenses and reimbursing them for destroyed property. The only
problem? That bill came to $58,000, and Verizon only wants to pay
$1,800 of it. The family has now decided to take the matter to court.
You would think, given the negative publicity over the previous fires,
that Verizon would know to pay up and apologize, rather than try to
stiff the folks whose house they set on fire.