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MSN Music
is constantly striving to provide you, our user, with the most
compelling music experience that we can. We want to tell you about an
upcoming change to our support service to ensure you have a seamless
experience with the music you've downloaded from MSN Music.
As you may recall from a November 14, 2006 mail, we entered
into a new partnership for music downloads. The Zune Marketplace can be
accessed directly from any MSN Music artist page and offers users
thousands of tracks for users to download individually or with a season
pass subscription. You can still come to MSN Music to find all the
latest news and previews of your favorite artists and songs, but in
order to buy music, we'll take you to our partners at the Zune
Marketplace.
With the launch of our partnership with Zune Marketplace, we closed
the MSN Music store and stopped selling music directly from MSN Music.
However, we have continued to offer assistance and support for existing
songs that you've purchased from MSN Music, including help to transfer
songs that you've purchased to additional computers and MSN Music
compatible devices.
I am writing to let you know that as of August 31, 2008, Microsoft
will change the level of support to be offered for music purchased
directly from MSN Music prior to November 14, 2006. As of August 31,
2008, we will no longer be able to support the retrieval of license
keys for the songs you purchased from MSN Music or the authorization of
additional computers. License keys already obtained as of August 31,
2008 will continue to allow you to listen to songs on all the computers
that you previously authorized for service.
We wanted to send out this notification well in advance to remind
you to backup your music and to provide you sufficient time to confirm
license keys for the songs you've purchased from MSN Music.
This is also a good time to remind you that you can back up and
secure your music by burning your purchased songs and playlists to CD.
With Windows Media Player, you can burn your own Audio CDs from the
music stored in your library. Complete instructions for this can be
found at MSN Music online help.
Please take this opportunity to make sure you have the licenses you
need to access your music. As a friendly reminder, please remember that
the MSN Music service allows you to authorize up to 5 computers for
songs purchased from MSN Music. You must have licenses for the songs on
each authorized computer, in order to be able to play the songs
successfully. If you have already played a given song on a computer,
then you have successfully obtained the license key for that song. MSN
Music keys do not expire. If you intend to transfer a previously
downloaded song to a new computer (or an existing computer with a new
operating system, such as an upgrade from Windows XP to Windows Vista)
within the maximum allowed limit of 5 computers, please do so before
August 31, 2008. You will need to obtain a license key for each of your
songs downloaded from MSN Music on any new computer, and you must do so
before August 31, 2008. If you attempt to transfer your songs to
additional computers after August 31, 2008, those songs will not
successfully play.
If you have additional questions about this process or any other
questions about playing your music, please visit MSN Music online help
for more information or feel free to contact our Technical Support
representatives for assistance, prior to the August 31, 2007 date.
I'd like to personally thank you for your continued support of MSN
Music and encourage you to send us your feedback and suggestions about
how we can continue to improve the MSN Music experience.
Sincerely,
Rob Bennett
General Manager, MSN Entertainment & Video Services