Saturday, May 03, 2008
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Call hold times have been getting longer and IVR trees (press '1' for x ...) have been
getting deeper and call agents have been getting more stupid. Now
the balance of power stands to be swung the other direction with a search engine for "phonespace".

Quite ingenious.

Read about it [1] or watch the debut video [2]

[1] http://www.telco2.net/blog/2008/04/fonolo_an_ivr_search_engine.html
[2] http://tinyurl.com/6kq3af

fonolo is a new way to call large companies.


Saturday, May 03, 2008 4:33:27 PM (Eastern Daylight Time, UTC-04:00)    Disclaimer  |  Comments [0]  |  Related posts:
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